Conga vs Docusign: Which contract management tool is best for your business?
With both Docusign and Conga offering excellent contract management features, legal professionals and contract managers often get confused when choosing between the two platforms.
This blog will help you thoroughly compare and analyze Docusign CLM against Conga CLM based on reviews, pricing, features, and use cases. Find out which of the two platforms is the best fit for managing your contracts. Let’s begin.
Overview of Conga CLM and Docusign CLM
Both Conga CLM and Docusign CLM are prominent players in the CLM space. However, the two platforms have different capabilities and leverages. Here’s how:
What is Conga CLM used for?
Conga CLM is an enterprise-level contract management software, ideal for managing large volumes of agreements in one place. Conga helps speed up the contract processing time by 42% and legal compliance by 43%.
Built to connect flawlessly with other Conga tools like Conga CPQ (Configure, Price, and Quote), Conga Sign, and Conga Contract Intelligence, this tool is extremely scalable to meet dynamic your contract administration needs.
What is Docusign CLM used for?
Docusign CLM is a contract lifecycle management toolkit by the popular eSignature company—Docusign. Docusign CLM transforms how organizations generate, commit to, and administer contracts.
Docusign offers advanced AI functionalities to automate contractual workflows, data extraction, and agreement summarization. With 100+ pre-configured approval workflow steps, Docusign helps accelerate contract acceptance and execution.
There are many other alternatives to Docusign and Conga. One such prominent alternative is HyperStart CLM. Best known for its contract intelligence capabilities, this AI-powered contract management software helps accelerate contract TAT by 5x. What distinguishes HyperStart CLM from Conga and Docusign is its extensive contract automation capabilities, which help create, review, accept, store, and analyze contracts through a single platform.
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Who uses Conga and Docusign?
Both Conga and Docusign, and have their ideal use case scenarios. A variety of organizations uses these tools in different cases. Here are all the details:
| Tool | Best for |
| Conga CLM | Banking and finance, IT professionals, business consultants, education institutions retailers |
| Docusign CLM | Client success teams, sales professionals, onboarding teams, financial service providers |
| HyperStart CLM | Legal teams, sales professionals, procurement staff, healthcare officials, HR manager, finance departments |
Now, let’s compare these platforms based on essential criteria such as pricing, customer support quality, and ease of implementation.
Docusign vs Conga CLM: 360-degree comparison
Here is a head-to-head comparison between Conga and Docusign. We have also compared another option—HyperStart in this comparison. This will help you understand the three platforms and find the best choice.
| Aspect | Conga CLM | Docusign CLM | HyperStart CLM |
| Pricing | $$$ | $$ | $$ |
| Ease of Use | Average | Excellent | Excellent |
| Customer Service | Highly Responsive | Unresponsive | Prompt Support |
| Free Trial | No | 30 Days | 14 Days |
| Ease of Implementation | Excellent | Good | Excellent |
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Now that you know the basics of Conga and Docusign, let’s dive deeper into the comparison.
Conga vs Docusign: Complete comparison of CLM platforms
This section compares the features, pricing options, pros, cons, and user reviews of Docusign, and Conga.
1. Core features comparison between Conga and Docusign CLM
Being end-to-end contract lifecycle management tools, both Conga CLM and Docusign CLM offer extensive features and functionalities. HyperStart CLM goes a step beyond and offers additional functionalities apart from the standard features.
| Features | Conga CLM | Docusign CLM | HyperStart CLM |
| Automated Workflows | ✓ | ✓ | ✓ |
| Real-time Collaboration | ✓ | ✓ | ✓ |
| Version History | ✓ | ✓ | ✓ |
| eSignatures | ✓ | ✓ | ✓ |
| Analytics and Reporting | ✓ | ✓ | ✓ |
| In-flight Dashboard | ✗ | ✗ | ✓ |
| Document Import | ✓ | ✓ | ✓ |
| AI Review | ✗ | ✗ | ✓ |
| Clause Library | ✓ | ✓ | ✓ |
| Access Control | ✓ | ✓ | ✓ |
| Contract Request | ✓ | ✓ | ✓ |
| Central Repository | ✓ | ✓ | ✓ |
| AI Metadata Extraction | ✗ | ✗ | ✓ |
| AI OCR | ✗ | ✗ | ✓ |
2. Pricing plans offered by Docusign and Conga
Conga, Docusign, and HyperStart CLM, offer custom pricing options for their platforms. However, based on our analysis, the price range offered by each platform varies drastically.
| Pricing Aspects | Conga CLM | Docusign CLM | HyperStart CLM |
| Pricing Structure | Custom plans, initially high cost | Custom, scalable plans | Custom quotes based on modules, contracts, and users |
| Free Trial | No | Yes | Yes |
| Free Version | No | No | Yes |
| Set-up Cost | High | Medium | Lowest |
| Total Ownership Cost | Can be high depending on customizations | Potentially low | Low |
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3. Pros and cons of Docusign CLM and Conga CLM
Every CLM tool has its own pros and cons. Knowing these factors helps evaluate each option against the other and select the most suitable one.
3.1 Pros and cons of Conga CLM
| Pros | Cons |
|---|---|
 Offers end-to-end traceability |  Steep learning curve |
| Powerful Salesforce CRM integration | Unresponsive support team |
| Brilliant automation capabilities | Limited integration with legacy tools |
3.2 Pros and cons of Docusign CLM
| Pros | Cons |
|---|---|
| Easy-to-use interface | Frequent feature glitches |
| Excellent integrations with external apps | Lengthy and tedious implementation |
| Responsive customer support | Signing requires a Docusign account |
3.3 Pros and cons of HyperStart CLM
| Pros | Cons |
| 99% accurate AI for complete automation | Fewer integrations |
| Budget-friendly platform | Extra features for small-scale businesses |
| Intuitive dashboard | — |
| Quick implementation | — |
4. User reviews and experiences for Docusign and Conga
Here are a few first-hand experiences of Docusign, Conga, and HyperStart CLM users to help you choose the right platform.
4.1 Docusign CLM
Positive Reviews
Docusign CLM is a very straightforward and easy-to-use app. I particularly like the free features, alerts, and notifications. The implementation is very easy as well and the UI is quite intuitive.
What I love most about Docusign CLM is its robust reporting and document automation features. This tool makes the contract signing process much more efficient, saving time and ensuring smooth workflows for my clients.
Docusign CLM’s automation capabilities have turned out to be very helpful for me. I don’t have to manually do the same process with different clients. Docusign’s configurable rules help you simply do less while the system does more automatically.
Critical Reviews
We are using the Docusign Essentials plan and have had a bad experience so far. The platform has turned out to be slow, unresponsive, and difficult to use. We were promised a few features in our contract which we have not received, and the features that we have aren’t very customizable.
I appreciate Docusign CLM’s ability to configure with sales processes. The Salesforce integration is great. However, I have found the overall platform to be buggy. I have been trying to report bugs but the support team isn’t very responsive either.
Docusign has made signatures easy for my business. However, the platform asks for authentication multiple times before I can sign a contract. This can be somewhat frustrating and even hamper the overall experience.
4.2 Conga CLM
Positive Reviews
With Conga CLM, we have been able to operationalize our contracting processes for sales and customer success with ease. Now instead of having a different set of contract templates on different systems, we have a centrally defined contract base for different use cases.
Conga CLM’s seamless implementation, dynamic template options, and easy-to-manage clauses have been game changers for our organization. The platform is greatly helping us empower our sales team to generate their own contracts.
Conga has given our organization an excellent productivity boost. Additionally, the Salesforce integration has helped us ensure that all the agreements are updated in the CRM. This has even vast efficiency potential for us.
Critical Reviews
Conga CLM has all the functionalities expected from a CLM. However, the platform isn’t user-friendly. It is difficult to toggle between pages or go back and forth. Navigation is important when working with a contract repository, but Conga CLM isn’t great at these aspects.
Conga CLM has allowed our contract management team to become more transparent. However, some features of Conga don’t work as they are supposed to. For example, the messaging feature is quite clunky, and any user can view each email.
The standard contract terms for vendor agreements are helpful. But the platform’s navigability isn’t very great. We are still in the process of onboarding the platform, but I’m sure the additional key terms will provide us with the insights we hope for.
4.3 HyperStart CLM
Positive Reviews
We took demos of around 5 CLM vendors and chose to use HyperStart. They were the only CLM vendor who had SOC2 compliance and met the criteria of around 22 parameters which we had evaluated them on.
Om Prakash Pandey
Head of Legal at LeadSquared
Implementation was very smooth. Using the bulk upload feature, all contracts were integrated into the system within minutes. I could also see the AI-extracted metadata on the tool immediately, which was impressive.
Mayuri Jaltare
Company Secretary, Qapita
So far, we have thoroughly compared Conga and Docusign based on general aspects, features, pricing, pros, cons, and user reviews. We have also shared how HyperStart CLM is a competitive choice in the Docusign vs Conga face-off. Let’s answer the ultimate question: Which tool should we choose? Keep reading to find out.
Conga vs Docusign: Making a choice
With the information gained so far, it is clear that Docusign CLM, Conga CLM, and HyperStart CLM are the best choices in their respective cases and scenarios. Here’s how:
Conga CLM is the best choice for complete CLM integration with legacy tools.
Docusign CLM offers excellent UI/UX and prompt customer support.
HyperStart CLM is the most affordable CLM option and offers excellent AI-led automation.
You can use this information to find your ideal use case and choose the right tool for your organization.
Auto-pilot your contracts with HyperStart CLM
Choosing between Conga and Docusign CLM can be tricky. Each platform has unique strengths, capabilities, and limitations, so picking one tool requires a thorough analysis.
However, with the information provided in this blog, you can easily make a decision on Docusign vs. Conga.
If you want to automate contract lifecycle management and increase contracting efficiency, choose HyperStart CLM. HyperStart CLM helps save 80% on contract admin time and ensures that you never miss a contract deadline again. This way, you can focus on what matters and automate the rest.
Book a demo today to learn more about how HyperStart CLM works to improve your contracting processes.
