Qapita’s Switch from Manual to Automated Contracts

Introduction

Qapita is a leading digital equity management platform with offices in Singapore, India, and Indonesia. Their vision is to create a network connecting startups, employees, and investors, enabling seamless capital markets liquidity solutions.

Qapita was already partnered with another CLM provider when they discovered HyperStart. The challenge began when they couldn’t scale their contract operations effectively.

Challenges faced

Qapita’s team encountered significant difficulties in migrating legacy contracts, despite investing several months with their previous vendor. This was particularly challenging for a one-member team in a company serving over 2,400 clients. Key pain points included:

1. Limited bandwidth 
2. High contract volume
3. Non-supportive CLM partner

Solution

Implementation was very smooth. Using the bulk upload feature, all contracts were integrated into the system within minutes. I was also able to see the AI extracted metadata on the tool immediately, which was impressive.

Mayuri Jaltare

Company Secretary, Qapita

Recognizing the need for a more robust system, Qapita opted for the following modules: 

Store: A centralized repository with AI search, smart bulk import options, and detailed contract hierarchies for quick data retrieval.

Track: AI-driven metadata extraction and expiry date/contract obligation tracking, ensuring nothing is overlooked.

Create: Self-service drafting with dynamic templates, intake forms, and conditional logic for rapid contract creation.

Approve: Streamlined approval workflows with easy-to-configure no-code options, reducing turnaround time by 5X.

InFlight: An analytics dashboard that monitors ongoing contracts and process metrics like contract status, time taken to review, number of turns, etc.

Impact

HyperStart CLM has yielded significant benefits for Qapita’s contract management, unlocking greater contract value.

Contract analytics & tracking: The AI and NLP-powered extraction of critical contract metadata, along with automated renewal notifications, has become indispensable, particularly for the finance team.

HyperStart has simplified tracking crucial clauses like liability, indemnity, and the term of the contract. Multiple teams, including finance, business, and operations, benefit from having all this data in one place. Now, we receive email reminders for contracts due for renewal.

Mayuri Jaltare

Company Secretary, Qapita

End-to-end management: Workflow management has drastically improved, reducing the need to switch between different tools and departments.

Rapid user adoption: A smooth migration is reflected in the rapid adoption across the organization, with the team quickly adapting after a brief training session.

The platform was easy to understand and navigate, leading to a quick adoption right after the first training session.

Mayuri Jaltare

Company Secretary, Qapita

Cross-functional collaboration: The use cases have extended beyond legal and compliance teams. HyperStart CLM now powers greater collaboration across a spectrum of functions like finance, operations, leadership.

Future plans

Looking ahead, Qapita is excited to see how HyperStart will continue to evolve, particularly with the development of new features aligned with their business goals. We aim to build more functionalities to empower both high-level decision-making and improved day-to-day operational experiences. 

The extra mile

The partnership between Qapita and HyperStart has been built on shared objectives, mutual respect, and unwavering commitment. Qapita’s decision to transition to HyperStart further underscores our exceptional client success rates and industry-leading implementation timelines.

Here’s what they had to say:

Michelle was our first point of contact, and she was incredibly kind and supportive. Typically, sales teams focus less on the post-signing process, but Michelle made sure the implementation was smooth and that we had a great experience.

The entire HyperStart team is always open to feedback, highly responsive, and takes full ownership of both the client experience and product effectiveness.

Mayuri Jaltare

Company Secretary, Qapita